Klok not opening - help desk not responding

General Discussion and Support area for Klok users.
KatieMac15
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Klok not opening - help desk not responding

Postby KatieMac15 » Sat Aug 01, 2015 12:07 pm

Hi,

I am a bit frustrated. This software that I purchased in good faith seven months ago has suddenly stopped working. I have reached out for help with a ticket, emailed the company - and not a response to be found.

I did research here in the forum for this issue. Seems it has happened to too many. I copied over the backup files to a new folder, deleted the software folders, uninstalled the software itself. Redownloaded a fresh copy - and still, the program is not opening.

I would appreciate any and all advice - most especially from McGraphix. This is a serious issue - the records for my business cannot be accessed.

Thank you in advance.


smckeown
Site Admin
Posts: 142
Joined: Mon Oct 27, 2008 1:52 pm

Re: Klok not opening - help desk not responding

Postby smckeown » Mon Aug 03, 2015 8:11 am

Hi
Have you seen this article yet?

http://support.getklok.com/forums/15175/topics/7546

Also please note we just hired a new tech support person to replace an employee that has left.
Thanks for your patience while we train her to better support our users.

Thanks
Klok Team

corbingravely
Posts: 11
Joined: Mon Dec 23, 2013 12:09 am
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Re: Klok not opening - help desk not responding

Postby corbingravely » Mon Apr 23, 2018 1:19 pm

I had a same issue back in 2016. But i have moved on. I could not get any support and tried solving it myself, which turned out to be a disaster for me. Well i don't need it anymore as i have moved on with other roles in other software industry.








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Corbin Gravely
EHR software
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