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by smckeown
Thu Dec 17, 2015 4:28 pm
Forum: Get Help for Klok
Topic: Klok not working after Adobe Air update
Replies: 13
Views: 3385

Re: Klok not working after Adobe Air update

We have had a few reports of this. If possible please download and install version 19 of Adobe Air until we can determine why this is happening.

Sorry for the inconvenience.

Klok Team
by smckeown
Mon Aug 03, 2015 8:11 am
Forum: Get Help for Klok
Topic: Klok not opening - help desk not responding
Replies: 2
Views: 880

Re: Klok not opening - help desk not responding

Hi
Have you seen this article yet?

http://support.getklok.com/forums/15175/topics/7546

Also please note we just hired a new tech support person to replace an employee that has left.
Thanks for your patience while we train her to better support our users.

Thanks
Klok Team
by smckeown
Thu Jul 30, 2015 4:24 pm
Forum: Get Help for Klok
Topic: Howto Videos
Replies: 0
Views: 830

Howto Videos

The link to the howto videos is now working again on our website.

https://www.youtube.com/user/getklok/videos
by smckeown
Tue Jul 28, 2015 6:37 pm
Forum: Get Help for Klok
Topic: New Support Tech Joining our team
Replies: 0
Views: 702

New Support Tech Joining our team

We would like to announce that we recently hired a new support tech.

Erin is currently training and will be helping us handle the backlog of support requests.

Thank you for your patience while we bring her up to speed.
Klok Team
by smckeown
Fri Jul 24, 2015 10:54 am
Forum: Feature Requests
Topic: What is the current state of Klok? Where is it going?
Replies: 4
Views: 1362

Re: What is the current state of Klok? Where is it going?

We are still working on Klok. We had some employee turnover that we had to deal with but we plan to get some new updates out soon.
by smckeown
Fri Jul 24, 2015 10:53 am
Forum: Get Help for Klok
Topic: Slow to open & Needing most computer power
Replies: 2
Views: 1004

Re: Slow to open & Needing most computer power

Please try to update to the latest version of Adobe Air. We have seen similar performance issues with older versions.
by smckeown
Fri Jul 24, 2015 10:52 am
Forum: Get Help for Klok
Topic: Consolidating
Replies: 3
Views: 1296

Re: Consolidating

Are you referring to Klok Pro or Klokwork Team Console?
by smckeown
Thu Jun 11, 2015 12:30 pm
Forum: Get Help for Klok
Topic: Licence not received
Replies: 2
Views: 1188

Re: Licence not received

The license keys are emailed at the time the order is placed.
Please check junk mail folders in case it was caught.

If you cannot find it please open a ticket at support.getklok.com
by smckeown
Sat Feb 02, 2013 9:23 am
Forum: Get Help for Klok
Topic: License Key be used at home and at work?
Replies: 4
Views: 3857

Re: License Key be used at home and at work?

You can install Klok on one pc and one laptop per license key as long as they are not used concurrently.
Thanks for checking
Scott
Klok Team
by smckeown
Sat Feb 02, 2013 9:22 am
Forum: Feature Requests
Topic: Import projects to Klokwork Team Console
Replies: 2
Views: 1710

Re: Import projects to Klokwork Team Console

That has been requested before. We have added it to our todo list.
Thanks for using Klok
by smckeown
Thu Jan 26, 2012 4:01 pm
Forum: Get Help for Klok
Topic: Klok won't start after update
Replies: 3
Views: 2303

Re: Klok won't start after update

Please see http://support.getklok.com for more info.
by smckeown
Mon Dec 19, 2011 2:48 pm
Forum: Get Help for Klok
Topic: time never changes
Replies: 3
Views: 2043

Re: time never changes

This is certainly not correct.
Please open a ticket at support.getklok.com to get this issues resolved.

Thanks
by smckeown
Mon Dec 19, 2011 2:46 pm
Forum: Get Help for Klok
Topic: Klok won't start
Replies: 1
Views: 1460

Re: Klok won't start

Have you tried the steps in this article
http://support.getklok.com/forums/15175/topics/7546

Scott
Klok Team
by smckeown
Mon Dec 19, 2011 2:45 pm
Forum: Get Help for Klok
Topic: Status of Klok
Replies: 1
Views: 1537

Re: Status of Klok

We will be releasing a new update to the Teamwork Console within a week then the next update should be a bug fix update for Klok2.

Scott
Klok Team
by smckeown
Thu Aug 18, 2011 4:02 pm
Forum: Get Help for Klok
Topic: Klok 2 Won't start
Replies: 14
Views: 9095

Re: Klok 2 Won't start

Have you tried the steps in this article
http://support.getklok.com/forums/15175/topics/7546

Thanks
by smckeown
Wed Aug 03, 2011 8:30 am
Forum: Feature Requests
Topic: Cloud Based Service - Data Syncronization
Replies: 6
Views: 3475

Re: Cloud Based Service - Data Syncronization

We are finishing up some Teamwork Console work and will be working on that next.
Sorry I cant be more specific.

Scott
Klok Team
by smckeown
Tue Aug 02, 2011 7:59 am
Forum: Get Help for Klok
Topic: Spam Problem
Replies: 5
Views: 5369

Re: Spam Problem

I reduced the complexity of the captcha. If the spam become a problem again I will have to raise it back again.

Thanks
by smckeown
Tue Aug 02, 2011 7:55 am
Forum: Feature Requests
Topic: Fixed price projects
Replies: 2
Views: 1854

Re: Fixed price projects

Not a bad idea. I will forward this to the devs for review.

Thanks
by smckeown
Tue Aug 02, 2011 7:53 am
Forum: Get Help for Klok
Topic: Klok 2 Won't start
Replies: 14
Views: 9095

Re: Klok 2 Won't start

Please see http://support.getklok.com/forums/15175/topics/7546
For more info about Klok not starting.

Thanks
by smckeown
Tue Aug 02, 2011 7:51 am
Forum: Get Help for Klok
Topic: Trouble Deleting Time Entries
Replies: 9
Views: 4220

Re: Trouble Deleting Time Entries

This should now be working in the latest update. Please update to the latest version.
by smckeown
Tue Aug 02, 2011 7:50 am
Forum: Feature Requests
Topic: Make Klok Open Source
Replies: 1
Views: 1641

Re: Make Klok Open Source

Sorry, but for now Klok is not an open source app.
by smckeown
Tue Aug 02, 2011 7:48 am
Forum: Feature Requests
Topic: Print Dashboard
Replies: 3
Views: 2180

Re: Print Dashboard

We are working on adding some additional print functionality in a future update. Please stay tuned.

Thanks
by smckeown
Tue Aug 02, 2011 7:47 am
Forum: Feature Requests
Topic: Cloud Based Service - Data Syncronization
Replies: 6
Views: 3475

Re: Cloud Based Service - Data Syncronization

We are looking into integration with Drop Box as well as other options.
Please stay tuned.

Thanks
by smckeown
Fri Jun 24, 2011 10:36 am
Forum: Get Help for Klok
Topic: My Klok has stopped
Replies: 4
Views: 2494

Re: My Klok has stopped

by smckeown
Wed Jan 26, 2011 10:56 am
Forum: Get Help for Klok
Topic: Importing from Exchange 2003 or 2007
Replies: 4
Views: 2540

Importing from Exchange 2003 or 2007

We have posted a new knowledge base article on how to import calendar items from Exchange Server 2003 or 2007.
Please see the article here.
http://support.getklok.com/forums/15175/topics/11148

Thanks
Scott

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